Question 1

Do you speak English?

Accepted Answer

Yes! We provide fully bilingual service. All our staff speak fluent English and Spanish, ensuring clear communication about your preferences and style goals.

Question 2

Can you come to my hotel?

Accepted Answer

Absolutely! We offer premium mobile service to hotels in the Hotel Zone and surrounding areas. Mobile appointments start at $1,400 MXN for the convenience of service at your location.

Question 3

What payment methods do you accept?

Accepted Answer

We accept cash (MXN or USD), all major credit/debit cards, and bank transfers. For USD payments, we offer competitive exchange rates.

Question 4

Can I reschedule my appointment?

Accepted Answer

Yes, you can reschedule with at least 4 hours notice. We understand plans change, especially during vacation. Simply message us on WhatsApp to adjust your appointment time.

Question 5

What hygiene protocols do you follow?

Accepted Answer

We maintain the highest hygiene standards: all tools are sanitized between clients, we use hospital-grade disinfectants, fresh capes and towels for each client, and our space is professionally cleaned daily.

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